Effective Date: July 9, 2025
GoTokyo360 LLC – https://gotokyo360.com
At GoTokyo360 LLC, we understand that travel plans
can change. This policy outlines how cancellations
and refunds are handled when you book a tour with
us.
1. Cancellation by You
We kindly ask that all cancellations be submitted in
writing via email to info@gotokyo360.com.
Standard Cancellation Timeline:
More than 30 days before the tour: Full refund minus
a 5% processing fee.
15–30 days before the tour: 50% refund of the total
tour cost.
Less than 15 days before the tour: No refund.
No-show on the day of the tour: No refund.
Note: Custom or private tours may have different
cancellation terms, which will be communicated
during booking.
2. Changes to Bookings
We will do our best to accommodate date or time
changes, but changes are subject to availability.
More than 15 days before the tour: Free change (once
only)
Less than 15 days before: Change fee of $50 may
apply
3. Cancellation by GoTokyo360 LLC
We may cancel a tour due to:
Unsafe weather or natural disasters
Guide illness or emergency
Government restrictions or force majeure
Minimum participation requirements not being met
In such cases, you will be offered the option to:
Reschedule at no extra charge
Receive a full refund
4. Third-Party Costs
If your tour includes third-party bookings (e.g.,
hotels, event tickets, transport), their
cancellation policies may apply separately. We’ll
communicate those terms to you in advance when
applicable.
5. Travel Insurance
We strongly recommend purchasing travel insurance
that covers:
Trip cancellation or delay
Medical emergencies
Lost baggage or personal items
GoTokyo360 LLC is not responsible for additional
costs due to missed flights, visa issues, or
personal emergencies.
6. How Refunds Are Processed
Refunds will be issued to the original form of
payment within 7–10 business days after approval.
Please note that banks and credit card processors
may take additional time to post the funds.
7. Contact Us
If you need to cancel, reschedule, or have questions
about your refund:
GoTokyo360 LLC
777 W Main St, Boise, ID 83702, USA
Phone: +1 208-345-9388